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Chapter 8: Troubleshooting And Tips
ActiveSync Synchronization Problems
128
Psion Teklogix NETBOOK PRO User Manual
8.3 ActiveSync Synchronization Problems
This section discusses various problems that may be encountered when synchroniz-
ing using a partnership.
Some familiarity with these applications, Windows 95/98/NT 4.0, and your
NETBOOK PRO is assumed. You will also need a full installation of your PC PIM.
Note: This section should be used in conjunction with the manual to setting up a
synchronization for each application.
The majority of synchronization problems are caused by setting up a synchroniza-
tion incorrectly. Please make sure you have read the appropriate sections in
Chapter 6: “Using The PC Connection” first. These explain the correct way to set
up a synchronization.
8.3.1 Basic Troubleshooting For Synchronization Problems
Some common causes of sychronization errors include incorrect settings, and
e-mail issues.
Incorrect settings can result from the wrong program being associated with a partic-
ular synchronization event. If you have Outlook installed on your PC, ActiveSync
will most likely automatically assume that Tasks, E-mails, etc., should all be associ-
ated with Outlook. Verify that the programs you are using are associated with the
type of synchronization you require.
E-mail issues usually stem from conflicts in address books, and conflicting settings
in ActiveSync itself. To verify that e-mails get synchronized to and from the
NETBOOK PRO correctly, verify that the e-mail addresses in the NETBOOK PRO
outbox are valid. ActiveSync will provide some error text on synchronization to
help you detect such problems. Conflicting settings in ActiveSync can result in e-
mails being transferred as headers only, or without attachments. Check the settings
for the ActiveSync service in Inbox on the NETBOOK PRO to resolve this issue.
- Return-To-Factory Warranty 3
- Support Services 3
- Disclaimer 3
- TABLE OF CONTENTS 5
- Chapter 3: The Keyboard 6
- Appendices 10
- APPROVALS AND SAFETY SUMMARY 11
- FCC INFORMATION FOR THE USA 12
- CE MARKING 12
- R&TTE DIRECTIVE 1999/5/EC 13
- FCC INFORMATION TO THE USER 14
- RADIO FREQUENCY EMISSIONS 16
- IMPORTANT SAFETY INSTRUCTIONS 16
- BATTERY SAFETY PRECAUTIONS 17
- INTRODUCTION 1 21
- 1.1 About This Manual 23
- 1.2 Text Conventions 24
- 1.4 Main Features 25
- 1.5.1 About ActiveSync 26
- Charging 27
- Backup Battery 27
- Drop Rating 27
- IP Rating 27
- Operating Temperature 27
- Storage Temperature 28
- Humidity 28
- GETTING STARTED 2 29
- MMC/SDCard/SDIO Slot 31
- Power Indicator 31
- 2.2 Turning On And Off 33
- 2.3 Passwords 34
- Stylus Eject Button 35
- 2.5 Power Management 36
- 2.5.2 Power Properties 39
- 2.5.2.1 Battery 40
- 2.5.2.2 Battery Calibration 41
- 2.5.2.3 Power Saving Schemes 42
- Power Scheme 44
- Switch To Dim 44
- Switch to Stand-By 45
- Switch to Suspend 45
- 2.5.2.4 The Advanced Tab 46
- 2.6 Memory Cards 47
- Eject Button 48
- Compact Flash Card Slot 48
- PCMCIA Card Slot 49
- To USB Peripheral 50
- USB Mini Type-A Connector 50
- Figure 2.20 Control Panel 52
- Reset Button (In Hole) 53
- 2.10 First Steps 54
- 2.10.2 Starting Programs 55
- 2.10.3 Programs And Files 55
- 2.10.4 Entering Information 55
- 2.10.5 Using Menus 56
- 2.10.6 Using Dialogues 56
- 2.10.6.1 Dialogue Buttons 57
- THE KEYBOARD 3 59
- 3.1 Features 61
- 3.3 Function Keys 62
- 3.4 International Keyboards 63
- 3.4.2 Keyboard Diagrams 64
- Figure 3.2 French Keyboard 65
- Figure 3.3 German Keyboard 66
- Figure 3.4 Italian Keyboard 67
- Figure 3.5 Spanish Keyboard 68
- CONFIGURING THE UNIT 4 69
- 4.1 Things To Do First 71
- 4.2 Things To Do Next 72
- 4.2.2 Backing Up To A PC 76
- ILES, FOLDERS, AND PROGRAMS 5 79
- 5.1 Introduction 81
- 5.2 Moving Around 81
- 5.4 Closing Programs/Files 82
- 5.5 Creating New Folders 82
- 5.6 Start Menu - Documents 83
- 5.8 Managing Folders 84
- 5.9 The Flash Folder 85
- 5.10 Total Recall 86
- 5.10.3 The Add Files Page 88
- 5.11 Memory-Card Folders 91
- 5.13 The Storage Manager 93
- 5.13.2 Creating Partitions 94
- 5.13.3 Partition Management 95
- USING THE PC CONNECTION 6 99
- 6.1 Introduction 101
- 6.2 Using ActiveSync 101
- 6.3 Getting Help 102
- 6.4 Working With Your Files 103
- 6.7 On-Schedule Outlook Sync 109
- CONFIGURING COMMUNICATIONS 7 111
- 7.1 Introduction 113
- 7.3.1.1 Devices Menu Page 117
- Services 118
- 7.3.1.2 Servers Menu Page 120
- 7.3.1.3 Property Menu Page 121
- 7.4.1 Overview 123
- Personal Dial-up Account 124
- Web-based E-mail Account 124
- 7.4.1.5 Glossary Of Terms 125
- 7.4.2.2 Getting Help 127
- 7.4.2.4 IPv6 Support 128
- 7.4.3.3 Setting Up Dialing 131
- 7.4.3.4 Configuring The Modem 132
- TROUBLESHOOTING AND TIPS 8 137
- 8.1 General Tips 139
- Using Windows® 95/98/NT 4.0 141
- 8.2.4 Device Conflicts 144
- 8.3.2 Other Things To Try 149
- SPECIFICATIONS 9 151
- 9.1 Hardware Specifications 153
- 9.1.3 Standard Display 154
- 9.1.4 Power Requirements 154
- 9.1.6 Miscellaneous 154
- 9.1.7 Accessories 155
- APPENDIX A 157
- ORLDWIDE OFFICES 158
- ORLDWIDE WEB 159
- APPENDIX B 161
- B.2 Microsoft 164
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