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Chapter 9: Troubleshooting And Tips
ActiveSync Connection Problems Using Windows® 95/98/NT 4.0
174
Psion Teklogix netpad Windows CE .NET 4.2 User Manual
9.2 ActiveSync Connection Problems
Using Windows® 95/98/NT 4.0
This section is a guide to troubleshooting connection problems between a netpad
and a PC running Windows 95/98/NT 4.0 and ActiveSync. It also presumes you
have already gone through the online help documents that come with ActiveSync,
and still have no success in linking. A basic knowledge of using the netpad and
Windows 95/98/NT 4.0 is necessary. For information about using Windows
95/98/NT 4.0, check your Windows manual or contact the Windows helpline.
9.2.1 Tips When Installing ActiveSync
Close any other programs that are running. This includes virus checkers, uninstall-
ers, floating toolbars etc. If you need to re-install ActiveSync, make sure you unin-
stall the previous version first.
1. Click on the Start button and select Settings, then Control Panel.
2. Double click the Add/Remove Programs icon. Select ActiveSync in
the list and then click the Add/Remove button.
Important: You must re-start your PC before re-installing ActiveSync or you
will experience problems.
- Windows CE .NET 4.2 1
- User Manual 1
- Return-To-Factory Warranty 3
- Support Services 3
- Disclaimer 3
- TABLE OF CONTENTS 5
- Chapter 10: Specifications 11
- Appendices 12
- PROGRAM LICENSE AGREEMENTS 13
- MINIMUM TERMS AND CONDITIONS 15
- APPROVALS AND SAFETY SUMMARY 17
- DECLARATION OF CONFORMITY 18
- FCC INFORMATION FOR THE USA 19
- CE MARKING 20
- FCC INFORMATION TO THE USER 21
- RADIO FREQUENCY EMISSIONS 22
- IMPORTANT SAFETY INSTRUCTIONS 23
- INFRARED DEVICE SAFETY 23
- INTEGRATED SCANNER SAFETY 23
- BATTERY SAFETY PRECAUTIONS 24
- INTRODUCTION 1 27
- 1.1 About This Manual 29
- 1.2 Text Conventions 30
- 1.3 Software 30
- 1.3.3 About ActiveSync 31
- 1.4 Caring For The netpad 32
- IP Rating 33
- Operating Temperature 33
- Storage Temperature 33
- Humidity 33
- GETTING STARTED 2 35
- 2.1 Features Of The netpad 37
- 2.2.1 Fitting The Antenna 38
- 2.3 Power Management 40
- Figure 2.7 Battery Insertion 41
- 2.3.2 Power Properties 42
- 2.3.2.1 Main Battery 43
- 2.3.2.2 Internal Battery 44
- 2.3.2.3 Power Saving Schemes 44
- Power Scheme 45
- Switch To Dim 46
- Switch To Stand-By 47
- Switch to Suspend 48
- 2.3.2.4 Battery Settings 49
- 2.3.2.5 Device Status 49
- 2.3.3 Flight Mode Settings 50
- 2.4 Multimedia Cards 51
- 2.5.1 Inserting The SIM Card 52
- 2.5.2 Removing The SIM Card 53
- 2.6 Turning On And Off 54
- 2.8.1 Keypad Assignments 57
- 2.9 How To Reset The netpad 58
- SIM Card 59
- Reset Button 59
- 2.10 The Scanner 60
- 2.11 First Steps 61
- 2.11.3 Programs And Files 62
- 2.11.4 Entering Information 62
- 2.11.5 Using Menus 63
- 2.11.6 Using Dialogues 64
- 2.11.6.1 Dialogue Buttons 65
- 3.2.1 Serial Port Pinout 71
- 3.2.2 Pins And Connections 72
- Pin Function 73
- CONFIGURING THE NETPAD 4 75
- 4.1 Things To Do First 77
- 4.2 Things To Do Next 79
- 4.2.1.1 Partnerships 80
- Backing Up To A PC 83
- Restoring Files From A Backup 84
- 4.3 Scanner Properties 86
- 4.3.1 Options 87
- 4.3.1.2 Double Click 88
- 4.3.2 Bar Codes 89
- 4.3.2.1 Code 39 90
- C39 Full ASCII 92
- C39 Check Digit Verify 92
- Xmit C39 Check Digit 92
- Set Lengths 92
- 4.3.2.2 Code 128 93
- 4.3.2.3 EAN 13 94
- 4.3.2.4 EAN 8 94
- 4.3.2.5 UPC/EAN 95
- DECODED SETTINGS 96
- Decode Supplementals 96
- Supplemental Redundancy 96
- UPC/EAN Coupon Code 96
- UPC/EAN Security Level 96
- 4.3.2.6 UPC A 97
- 4.3.2.7 UPC E 98
- 4.3.2.8 Codabar 99
- 4.3.2.9 Code 93 100
- 4.3.2.10 Interleaved 2 Of 5 101
- 4.3.2.11 MSI Plessey 102
- 4.3.2.12 Discrete 2 Of 5 103
- 4.3.3 Translations 104
- ILES, FOLDERS, AND PROGRAMS 5 107
- 5.2 Moving Around 109
- 5.1 Introduction 109
- 5.4 Closing Programs/Files 110
- 5.5 Creating New Folders 110
- 5.6 Start Menu - Documents 111
- 5.8 Managing Folders 112
- 5.9 The Flash Folder 113
- 5.10 Total Recall 114
- 5.10.3 The Add Files Page 116
- 5.12 The Storage Manager 120
- CONNECTING NETPAD TO A PC 6 121
- 6.1 Introduction 123
- 6.2 Using ActiveSync 123
- 6.3 Getting Help 124
- 6.4 Working With Your Files 125
- CONFIGURING COMMUNICATIONS 7 133
- 7.1 Introduction 135
- 7.2.2.1 Profiles 141
- Client Name 142
- Infrastructure Mode 143
- Power Save Mode 143
- Network Security Type 143
- Authentication Type 144
- User Name 145
- User Password 145
- User Domain 145
- Mixed Mode 146
- World Mode 146
- Data Rates 146
- Transmit Power 146
- Offline Channel Scan 147
- 7.2.2.2 Firmware 148
- 7.2.2.3 Status 148
- 7.2.2.4 Statistics 149
- 7.2.2.5 Survey 149
- ACU Options 150
- 7.4.1.1 Devices Menu Page 158
- Services 159
- 7.4.1.2 Servers Menu Page 161
- 7.4.1.3 Property Menu Page 162
- 7.4.2.1 Bluetooth Settings 164
- Service APN User ID Password 166
- 7.5.1 Overview 171
- Personal Dial-up Account 172
- 7.5.1.5 Glossary Of Terms 173
- 7.5.2.2 Getting Help 175
- Information Checklist 176
- 7.5.2.4 IPv6 Support 177
- 7.5.3.1 Connecting The Modem 179
- 7.5.3.2 Setting Up Dialing 179
- 7.5.3.4 Setting Up The Modem 180
- ACCESSORIES 8 183
- 8.1 Introduction 185
- 8.2 Accessory Product List 185
- BATTERIES AND CHARGERS* 186
- CARRYING CASES 186
- MISCELLANEOUS 187
- 8.4.2 Charging A Battery 189
- Summary of Indicators: 190
- AC Power Unit 190
- DC Vehicle Power Unit 190
- 8.5.1 RS-232 Connector Parts 191
- TROUBLESHOOTING AND TIPS 9 193
- 9.1 General Tips 195
- 9.1.4 Resetting The netpad 196
- 9.1.6.1 Usage Scenarios 198
- 9.1.6.2 Charging Times 199
- Using Windows® 95/98/NT 4.0 200
- 9.2.4 Device Conflicts 203
- Synchronization Problems 205
- 9.3.2 Other Things To Try 206
- SPECIFICATIONS 10 209
- 10.1 Hardware Specifications 211
- 10.1.3 Standard Display 212
- 10.1.4 Power Requirements 212
- 10.1.6 Miscellaneous 213
- 10.3 Radios 214
- Canada – Industry Canada (IC) 216
- Interference Statement 217
- APPENDIX A 219
- ORLDWIDE OFFICES 220
- ORLD WIDE WEB 221
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